Trucking & Transportation Claims

Claim Type

Trucking & Transportation Claims


Truck Cargo Damage 

The transporter of freight, and commodities, assumes responsibility for the cargo he has taken control of. The amount of that responsibility SHOULD be clearly established and understood by both the shipper and the transporter before the shipment is moved. This is usually done by contract, by bill of lading disclosure, or by published tariffs. Unfortunately, this level of detail is often overlooked by both parties.

Motor Truck Cargo insurance protects the transporter for his responsibility in the event of damaged or lost freight. The policy is purchased with a maximum load limit per vehicle. Under-insuring the load can prove catastrophic to you in the event of a claim. Make sure you understand the concept of co-insurance.

This insurance policy, without question, requires careful thought and evaluation prior to purchasing. In addition, you need to be constantly evaluating the nature of your freight to make sure the coverage meets the demands.

The Motor Truck Cargo policy can be, and usually is, tailored to meet your operations and exposure. Significant exclusions, or guaranty's of compliance by you, create many situations where there might be no coverage. A good insurance broker will ask you pertinent questions that properly address this concern. The Motor Tuck Cargo policy can also contain provisions to insure the cargo when it is in your terminal or warehouse. This exposure results when the freight can not be delivered the same day or is consolidated with other shipments. The coverage exists so long as there is no separate charge made for storage or warehousing.

Similar to Motor Truck Cargo is the Warehouseman's legal Liability insurance policy which protects you for the freight you charge storage charges for. You need to utilize a warehouse receipt, similar to a bill of lading, for the storage which specifies the terms of your storage contract.

Sometimes in the course of freight transportation there can emerge some problems. For instance, there is a chance of failure to maintain the time schedule, or a hazard of a possible accident. Besides, there is a chance of delivering a damaged freight.

Damaged freight can be described as cargo (an item or a consignment) which arrives at the point of its final destination in an unsuitable or undesirable condition. As a rule, such a problem is a factor which evokes claims from customers. And every quality forwarding company should do its best to minimize quantity of such claims, and, therefore, minimize the possibility of damaged freight delivery.

Damaged freight is a trouble which can be attributable to many different causes. An item or cargo being transported can become dented, damaged, or broken during the process of shipment. Besides, damaged freight can be caused by inadequate loading, which means inconsistency with requirements to loading of special types and kids of goods (for instance, fragile or delicate items like glass, pottery and so on). In such cases spoiled or dented cargo is fault of the personnel which performed uploading. However, it should be noted that generally damaged freight is not the driver’s fault, because more often than not it is caused by special vibrations which emerge inside the transporting vehicle.

Certainly, in any case customers can not be satisfied with such transportation. To exclude the possibility of such situations, forwarding companies regularly take all the required precautions. First of all, in order to prevent damaged freight, as well as other problems connected with transportation, freight forwarders do their best to employ highly skilled professionals who are really dedicated. If the company’s personnel is responsible enough at all the stages of transportation process, including uploading and arrival to the point of destination, then the chance of getting a claim concerning damaged freight will be significantly diminished.

Besides, experienced freight forwarders always invest their resources into up-to-date technologies, and vehicles in particular. Thus, modern vehicles are equipped with facilities designed to prevent mechanical vibrations mentioned above, and, therefore, prevent the hazard of damaged freight.

It is necessary for the customer at the stage of choosing a transporting company for his freight, to take into account all the available information regarding the quantity of claims for damaged freight from preceding clients. The rate of customer satisfaction is a reliable parameter to estimate the company’s confidence in this field. Then, quality companies always provide all the necessary guarantees for the cargo being transported, and in the case of arriving of damaged freight they at all times make adequate compensation for it.

If a customer comes across with a problem of damaged freight, he should make some steps to manage it. Primarily, he ought to contact the customer support team of a transporter, in order to get answers to his questions. Besides, it is appropriate to submit a Damage Notification or Intent to Claim. It is useful and proper to attach photos of the damaged freight. And then the company takes all the corresponding steps and activities to cope with this problem, and to comply with the current legislation in force, regarding cases of spoiled or dented cargo. Damaged freight policy of the company always includes provisions concerning settlement of arguments, and there is a chance of pacific resolution of such disputes.

Call for a consultation to explore all your options in dealing with your Trucking & Transportation claim. 1-800-303-2591